Help Center

Got questions? You’ll find quick answers here about orders, shipping, processing times, our custom event services and gift orders.

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If you have an issue or question that requires immediate assistance, you can WhatsApp message us on +44 (0) 739 1 75 2460 or click the button below to chat with us.

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Ordering & Processing

How long does it take to process my order?

Can I make changes after placing an order?

What if I need my order urgently?

Shipping & Delivery

How long does shipping take?

Do you offer international delivery?

How can I track my parcel?

What if my parcel is delayed or lost?

Custom Event Design Packages

What’s included in a custom event design package?

Do you offer delivery and setup?

How far in advance should I book?

What areas do you cover for in-person setup?

Product Information

Are your products made to order?

Can I request custom colours, fonts or sizes?

What materials do you use?

How do your freestanding signs work?

Returns & Cancellations

Do you accept returns?

What happens if my item arrives damaged?

Can I cancel a custom order?

Event Timeline Guidance

How early should I order for my event?

What if my event date is close?

Do you offer express processing or rush fees?

Care & Setup Instructions

How do I assemble my prop or sign?

Any tips for safely transporting or storing signs?

Gift Orders

Can I send an order directly as a gift?

Do you include prices in the package?

Can I add a gift message?

Can you gift wrap the item?

Do you offer gift cards?