FAQs

All items are made to order. Production typically takes up to 2 weeks, starting after your digital proof has been approved. Shipping time is additional and depends on your location.

For estimated delivery times, please refer to our full Processing & Shipping details: [here].

Yes, changes can be made during the proofing stage. Once your digital proof has been approved, production begins and no further changes can be made.

If you require your order by a specific date, please contact us before placing your order. We’ll confirm whether your timeline can be accommodated based on current production capacity.

Shipping times vary depending on your location. UK orders typically arrive within the estimated 3 week total timeframe, while international orders may take up to 6 weeks in total.

For more detailed shipping estimates, please refer to our Processing & Shipping page.

Yes, we offer international delivery. Estimated delivery times vary by location. Please refer to our Processing & Shipping page for more information.

Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details. Please refer to our Processing & Shipping page for more information.

If your parcel is delayed or appears to be lost in transit, please contact us and we’ll assist in investigating the issue with the courier. While delivery times are estimates, we’ll always do our best to support you until your order is resolved.

We offer custom signage and bespoke design solutions tailored to your event or project. If you have something specific in mind or are planning a larger or more detailed installation, we welcome enquiries. Please contact us to discuss your requirements.

Yes, all of our products are made to order. Each piece is created specifically for you following your order and proof approval.

For custom requests or bespoke projects, please contact us and we’ll be happy to discuss what’s possible.

We use a combination of UV printing, acrylic layering, and wood construction across our products. UV printing is used for crisp, durable text and details, while layered elements create depth and dimension. Some custom pieces may also include painted finishes depending on the design.

As each piece is made to order and personalised, we’re unable to accept returns or exchanges. Orders cannot be cancelled once a digital proof has been approved. Please contact us within 48 hours of delivery if there are any issues with your order.

If your item arrives damaged, please contact us within 48 hours of delivery with clear photos of the packaging and item. We’ll review the issue and work with you to resolve it as quickly as possible.

Custom orders cannot be cancelled once a digital proof has been approved. If you need to make changes or have questions before approving your proof, please contact us as soon as possible.

We recommend placing your order at least 4 weeks before your event for UK orders and 7 weeks for international orders. This allows sufficient time for proofing, production, and delivery. If your event date is sooner, please contact us before placing your order.

If your event date is approaching, please contact us before placing your order. We’ll let you know whether your timeline can be accommodated based on current production capacity.

We don’t offer express processing as a standard option. However, if you have a specific deadline, please contact us before placing your order and we’ll advise whether your timeline can be accommodated.

Handle all items with care. Wipe gently with a soft, dry cloth to remove dust or fingerprints. Avoid abrasive cleaners, rough cloths, or prolonged exposure to moisture.

Our signage is designed for indoor use. If you plan to use your pieces outdoors for a short period, we recommend placing them in a sheltered area away from direct sunlight, wind, or moisture.

All signage arrives fully assembled and ready to display. Simply place the piece on a flat, stable surface.

Yes, many of our signs can be reused or repurposed after your event, particularly menus, table numbers, and custom signs. For planners or event designers requiring non-personalised pieces, please contact us prior to ordering to discuss available options.

Store your signage flat or upright in a dry, cool place. We recommend wrapping pieces individually to prevent scratching during storage.

Acrylic surfaces may show fingerprints, particularly on darker or mirror finishes. These can be gently wiped away using a soft, dry cloth.

Yes! Many of our items make wonderful gifts for weddings, baby showers, birthdays, and more. You can enter the recipient’s name and address at checkout, and we’ll send the parcel directly to them.

No, prices are not included in gift orders. All items are packaged without pricing information, making them suitable for gifting.

Absolutely! If you’d like to include a personal message, just leave it in the notes at checkout and we’ll print it on a small card for you.

While we don’t offer full gift wrapping at this time, we do package your order beautifully and securely.

Coming soon! We're working on digital gift cards so your loved ones can choose their favourite designs or a custom sign.