Shipping & Processing

Standard Orders: All standard products are made to order and dispatched within 1–2 weeks.

Custom Event Packages: Timelines will be confirmed based on the scope of the package and your event date. Please contact us before ordering if your event is approaching soon.

Rush Orders: If you need your order urgently, contact us before placing your order - we may be able to accommodate for an additional fee.

All UK orders are shipped via Royal Mail Tracked services.

Please remember that total delivery time includes our 1–2 week processing period, plus the shipping time.

Courier:

• Royal Mail (Tracked 24 or Tracked 48)

Shipping Time (after dispatch):

• Tracked 24: 1–2 working days
• Tracked 48: 2–3 working days

Shipping Cost:

• Calculated at checkout based on the size and weight of your order

We offer international delivery where possible using Royal Mail International Tracked services.

Please remember that total delivery time includes our 1–2 week processing period, plus international shipping time.

Estimated Shipping Time (after dispatch):

• Europe: 5–10 working days
• USA & Canada: 7–14 working days
• Rest of World: 10–20 working days

Delivery times may vary due to customs processing or local postal delays.

Customs & Duties:

• Any import taxes or customs charges are the responsibility of the customer.

We highly recommend ordering at least 4 weeks in advance of your event date (6 weeks or more if ordering internationally).

While we always aim to dispatch your order within the processing timeframe, we cannot guarantee delivery dates once your parcel is with the courier.

Please take into account:

• Our 1–2 week processing time
• Shipping estimates (UK: 1–3 days | International: up to 20 days)
• Potential courier delays

Please plan ahead and allow enough time for both processing and delivery to ensure your order arrives in time for your event. If you're unsure, we're always happy to advise before you order.

All parcels are sent with tracking. You’ll receive a tracking number via email as soon as your order has been dispatched.

You can track your parcel at:

🔗 www.royalmail.com/track-your-item

For international orders, tracking will usually continue with your country’s local postal service once the parcel has left the UK. You can often enter the same tracking number on their website for updates.

Examples of local tracking services:

• United States: USPS
• Canada: Canada Post
• Australia: Australia Post
• Europe: Your national postal service (e.g. La Poste, Deutsche Post, Correos, etc.)

If you have any trouble tracking your parcel, feel free to contact us and we’ll be happy to help.

For larger installations or events requiring in-person setup, we invite you to explore our Custom Event Design Packages.

These bespoke packages include full-service delivery and styling, where we work closely with you to plan every detail and ensure a seamless, on-time installation tailored to your event.

• Lead Times: As these packages are fully custom, processing and setup timelines will be confirmed based on the complexity of the design and your event date.
• Delivery & Setup Areas: In-person setup is currently available across the UK. If you're outside of these areas, please get in touch - we may still be able to accommodate.
• Booking Notice: We recommend booking at least 4–6 weeks in advance to secure your date, especially during peak event seasons.
• Final Confirmation: Setup details, delivery schedules, and access requirements will be confirmed during your planning consultation.

Please note: Custom event design packages operate on a different timeline to our made-to-order shippable products. If you have a live event deadline, it’s essential to book early so we can ensure everything is perfect on the day.

If you’re ready to start planning or want to check date availability, please WhatApp Message us at +44 (0) 739 175 2460.

We’re happy to help! If you have a tight deadline or special delivery request, WhatApp Message us at +44 (0) 739 175 2460 before placing your order.